Evangelion 1.01 And Good After Sales Customer Service

In my previous post I mentioned there was a bug in my Evangelion 1.01 DVD in which the end of scene 6 cannot transact to scene 7. Not sure am I the only one having this problem but others I know do not have this problem.

So one day after the post was published, I received an e-mail from the DVD distributor informing me that they will mail a new DVD to me together with the introductory booklet.

I was delighted but I also wonder how do they know I have a faulty DVD? After thinking through it, I came to the conclusion that it must be the e-mail address I wrote inside the reply slip to redeem the introductory booklet. I wrote gordonator_blogspot @ xxx as my e-mail so I guess whoever got the slip saw it and visited my blog. He/She must had read my entry the day before and decided to take the initiative to replace my DVD.

Good customer service do exist after all and I very thankful for that.

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About sergeant gordon

TD8316, proud member of the 501st Legion 銀河帝国五〇一軍团。 Loves anime, Sasara, photography and looking for droids, pretty ones.
This entry was posted in Anime, Movies. Bookmark the permalink.

18 Responses to Evangelion 1.01 And Good After Sales Customer Service

  1. Mizunaga says:

    Wahh.. That’s really nice of them. I wonder if the same would happen in Malaysia.. I highly doubt so though. +___+

  2. Random Misconception says:

    LOL, I don’t need a replacement, thankfully, VERY THANKFULLY.

    And you mailed it to them? How long did it take for them to correspond w/ you Gordon? I supppose I’ll do it on Monday or Tuesday. I need some form of bonus, aside from a “making of” and a few trailers.

    Oh, and the extent of explosions in NGE 1.01 is the HAXXXX

  3. gordon says:

    mizunaga,
    u mean there’s no exchange policy in malaysia?

    Random Misconception,
    they e-mailed me 1 or 2 days after i mailed the slip.

    u mean u haven’t mail out the slip yet?

  4. Mizunaga says:

    I mean, I doubt they’ll take the initiative to check out a blog, and replace an item without a request from the customer.

  5. sk-殿 says:

    I don’t think I have encounter something like this, EVER, in Malaysia, where they actually email you about replacing some damaged stuff. I never buy original DVDs here anyway… so yeah. haha.

  6. Abao says:

    I dont buy original DVDs as well, but I’m glad there are still some examples of good customer service in Singapore 🙂

  7. gordon says:

    Mizunaga,
    frankly speaking, i never expected them to take the initiative to contact me regarding replacing the DVD as well. i never thought of feed backing this to them either.

    sk-殿 & abao,
    u mean both of u never bought a DVD before? even for the shows u love? O_O

  8. Abao says:

    @Gordon: Unfortunately no. Instead I buy their other merchandises like their manga, figurines or artbooks.

    So in a way watching Anime free generates my interest in other related products.

  9. sk-殿 says:

    Me same as abao. Actually originals here doesn’t really mean “originals”. Most of those that I have encountered, some idiot downloaded an anime series from the internet, slapped in his own subs, and the idiot garblement slapped an “ori” sticker on it. That’s our so-called original DVD.

  10. puppy52doll says:

    so I’m assuming the replacement works? (Sorry if I miss something) XP

  11. rokku says:

    wow, you are lucky that they have such a nice customer service.
    Anyway, where you got the disc?

  12. gordon says:

    abao & sk-殿,
    cool. i respect that. in fact i also cut down a lot on buying DVDs. now i buy those movies that i really like and *cough* download *cough* the rest. *cough*

    chun,
    u missed nothing. it haven’t come yet.

    rokku,
    i got it at the cathay.

  13. Evaritus Lau says:

    Only bought original DVD for collections, the rest can go *cough*dwnld*cough*…

    =)

  14. Prim3 says:

    Wow.. That’s how customer service should be.. always be on the customer’s side! Kudos to them!

  15. gordon says:

    Evaritus Lau,
    i used to think the same way too. buy for collection. but i then realised it will just take up space and collct dust. i will rather everythign stay inside my hard disk for easy keeping and sharing. ^^

    Prim3,
    yes indeed. i’ll write an e-mail to thank the person when i receive the DVD.

  16. Random Misconception says:

    @Gordon: Er, no, haven’t had much time.

    Will do so this week, I’m passing by the June 3rd Ninja Gaiden Launch at Funan, Capitol has a mailbox there.

  17. Evaritus Lau says:

    Haha you’re right about that bro ! But hor HDD oso have limited space eventhough never got dust on em’ (need defragmenting once a month though..^^”), but no latest anime in my collections, mostly was J-drama or J-artist DVD.

    =)

  18. D_Blade says:

    Could you keep the faulty one? I’m sure it could become collector. ^^;

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